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Training, Jobs & Support Services

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Customer Service/Retail Training

CustomerService_Retail_TrainingGoodwill offers training to individuals interested in pursuing a career in the Customer Service/Retail industry upon successful completion of the Professional Employment Skills Training. Individuals will receive up to 60 hours classroom/hands-on experience in the customer service retail industry and are required to attend all classes and complete a one week internship.

Training Objectives

  • Understanding customer service basics
  • Customer satisfaction
  • Telephone etiquette and procedure
  • Appropriate workplace behavior
  • Verbal and non-verbal communication

Training Methods—A combination of classroom instruction, hands-on training and work experience through a one week internship with a partner employer.

Training Timeline—This training consists of 60 hours of instruction and work experience during a two-week time period.

Hands-on Coaching—Participants receive direct assistance from qualified Goodwill staff to ensure the best job placement and job retention.


Goodwill Industries of Metropolitan Chicago, Inc.
6054 S. Western Ave.
Chicago, IL 60636

For hours and information contact us at (773) 627-5770 to learn more.