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Training, Jobs & Support Services

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Customer Service/Retail Training

CustomerService_Retail_TrainingGoodwill offers training to individuals interested in pursuing a career in the Customer Service/Retail industry upon successful completion of the Professional Employment Skills Training. Individuals will receive classroom/hands-on experience in the customer service retail industry and are required to attend all classes and complete an internship.

Training Objectives

  • Understanding customer service basics
  • Telephone etiquette and procedure
  • Appropriate workplace behavior

Training Methods—A combination of classroom instruction, hands-on training and work experience through an internship.

Training Timeline—This training consists of 80 hours of instruction and work experience during a two-week time period.

Hands-on Coaching—Participants receive direct assistance from qualified Goodwill staff to ensure the best job placement and job retention.

National Certification—Each graduate receives an opportunity to be tested for a national certification in customer service and retail training from the National Retail Federation.

Location:

Goodwill Industries of Metropolitan Chicago, Inc.
6054 S. Western Ave.
Chicago, IL 60636

For hours and information contact us at (773) 627-5770 to learn more.

WISCONSIN
Mission Support Center
Tel: (414) 847-4200

James O. Wright Center for Work & Training
Tel: (414) 353-6400

ILLINOIS
Metropolitan Chicago -
Administration
Tel: (312) 994-1440