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Training, Jobs & Support Services

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Customer Service/Retail Training

CustomerService_Retail_TrainingGoodwill offers training to individuals interested in pursuing a career in the Customer Service/Retail industry upon successful completion of the Professional Employment Skills Training. Individuals will receive classroom/hands-on experience in the customer service retail industry and are required to attend all classes and complete an internship.

Training Objectives

  • Understanding customer service basics
  • Telephone etiquette and procedure
  • Appropriate workplace behavior

Training Methods—A combination of classroom instruction, hands-on training and work experience through an internship.

Training Timeline—This training consists of 80 hours of instruction and work experience during a two-week time period.

Hands-on Coaching—Participants receive direct assistance from qualified Goodwill staff to ensure the best job placement and job retention.

National Certification—Each graduate receives an opportunity to be tested for a national certification in customer service and retail training from the National Retail Federation.


Goodwill Industries of Metropolitan Chicago, Inc.
6054 S. Western Ave.
Chicago, IL 60636

For hours and information contact us at (773) 627-5770 to learn more.

Mission Support Center
Tel: (414) 847-4200

James O. Wright Center for Work & Training
Tel: (414) 353-6400

Metropolitan Chicago -
Tel: (312) 994-1440